Parking Enforcement Solution

The comprehensive parking enforcement solution we developed for New Orleans was meticulously designed to meet the city’s unique needs, leveraging a combination of advanced technology and efficient workflows. Here’s a detailed overview of the solutions provided:

Violations Workflow Automation

Implementation: We introduced an automated system that officers can access via mobile devices to capture and log parking violations in real-time. This system is integrated with the city’s database to immediately update the status of parking spaces and violations.

Benefits: This automation significantly reduces the time and potential for human error associated with manual data entry. It also ensures that parking enforcement officers can cover more ground and address violations more promptly, improving overall efficiency.

Such a solution must automate and streamline violation management workflows, integrate real-time data for efficient enforcement, and simplify the appeals and payment processes for parkers

Citation-Boot-Tow Workflows

Workflow Integration: Our system seamlessly integrates the workflows for issuing citations, booting vehicles, and towing. Once a violation is recorded, the system automatically determines the appropriate action based on the city’s regulations and the violator’s history.

Execution and Compliance: Each step is clearly delineated, ensuring actions are taken in a timely and regulatory-compliant manner. The system also notifies the responsible officers to carry out booting or towing operations as needed.

Violation Appeals and Payments

Online Portal: A user-friendly online portal was developed, offering a straightforward process for parkers to appeal against violations or make payments. The portal is accessible from any device, ensuring ease of use for all city residents and visitors.

Streamlined Process: This solution not only simplifies the process for the user but also automates the appeals review and payment processing, reducing administrative workload and expediting the resolution of disputes and receipt of funds.

Officer and Parker Notifications

Real-time Notifications: Through the integration of an automated notification system, both enforcement officers and parkers receive instant updates about violation notices, appeal statuses, and payment confirmations.

Communication Enhancement: This feature fosters clear, timely communication between the city’s parking enforcement department and the public, reducing misunderstandings and improving compliance and satisfaction rates.

ALPR Integration

Technology Implementation: Automatic License Plate Recognition (ALPR) technology was integrated into the parking enforcement solution, enabling the automatic detection of license plates to identify parking violations and track vehicles with outstanding citations.

Operational Efficiency: ALPR technology significantly enhances the ability of officers to monitor parking compliance across the city, allowing for more efficient identification and processing of parking violations.

Digital Chalking

Innovation Introduction: Replacing traditional tire chalking, our digital chalking system allows officers to mark vehicles electronically in time-limited parking zones.

Efficiency and Accuracy: This method provides a more efficient, accurate, and tamper-proof way of monitoring parking durations, ensuring fair enforcement of time-based parking regulations.

These integrated solutions collectively transformed New Orleans’ approach to parking enforcement, making it more efficient, user-friendly, and compliant with city regulations, ultimately leading to improved operational efficiency, increased compliance, and enhanced satisfaction among both officers and parkers.